Help Desk
Tickets, a shared inbox and a website chat widget.
Answer customers on web chat, email and WhatsApp from one inbox, track tickets with SLAs, publish a knowledge base, and let an AI assistant answer first from your public articles.
Everything Help Desk does
Tickets with SLAs
Tickets on your own pipelines with priorities, channels, requesters and service levels that flag breaches.
Shared inbox
Web chat, email and WhatsApp in one place, with queues for unassigned, mine, my team and all, internal notes and saved replies.
Website chat widget
One script tag on your site, with business hours, an offline form and the domains it may run on.
Knowledge base
Public and internal articles in categories, a help centre page and article suggestions while replying.
AI first answer
An assistant answers visitors from your public articles only and hands over to a person when needed.
Satisfaction ratings
Customers rate the help they got from 1 to 5 with a comment after a ticket is resolved.
Chargeable tickets
With Sales on, quote a ticket, send it through a finance step and record payments.
Support dashboard
Open tickets by stage and priority, past SLA, resolution time per agent and created against resolved each week.
One app, one menu
Open Help Desk from your app launcher and its menu is all you see, in the same three sections every EmCore app uses: the daily work, the figures, and the settings that make it yours.
Better together, fine on its own
Apps share customers, products, people and files. Turn another one on and the links between them light up.
Ready-made setups that include Help Desk
Pick an industry template at sign-up and your pipelines, stages, fields and approvals arrive ready to use. Everything stays editable.
EV charger installer
Residential, project and service pipelines, site surveys, charger fields, DEWA approvals.
Start with this template →MEP contractor
Tender pipeline, BOQ estimation, site projects with milestones, material requests, procurement.
Start with this template →Trading company
Enquiry-to-delivery order pipeline, price lists, multi-warehouse stock, procurement.
Start with this template →Generic services
A simple sales pipeline, projects, support tickets and HR. A good start for any service business.
Start with this template →Good to know
Can I buy Help Desk on its own?
Yes. Help Desk works on its own. Settings, members, roles and the rest of the platform come with every workspace, and more apps can be added any time.
Is my data kept separate and secure?
Every company gets its own workspace on its own subdomain, and every record is tied to it: no other company can read it. Permissions decide what each person sees (their own records, their team's, or all), secrets are encrypted at rest and every change is in the audit log.
What can AI see in Help Desk?
Only what the person asking may see. AI features run inside your workspace with that person's own access, so records outside their scope and fields hidden from them never reach the model. You can switch each AI feature on or off in Settings.
Try Help Desk free for 14 days
Your own workspace in about 30 seconds. No credit card, and your data is yours.